Ocean Spa Hotel, Cancun ~ Reviews, Room Choices & Prices 2025

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Key details

About the Resort

Blvd. Kukulkan, Km. 3.5, Zona Hotelera, Cancun, Mexico, 77500

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Room

Max:

4 persons

room details

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Centre

Cancun 5.9 km

Airports

Isla Mujeres (ISJ) 20.4 km

Cancun (CUN) 21.1 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Perfect for Kids

As a family traveling with children, I found the amenities perfect for my little ones. The pool was designed specifically for kids, allowing them to play safely while we relaxed nearby. The staff was incredibly attentive, making sure our children had everything they needed to enjoy their time. It's a must-visit for families!

Juliet2024. USA, 2024-02-15Read full review on

Delicious Buffet Experience

I was pleasantly surprised by the buffet at Ocean Spa Hotel. The food was consistently fresh and there was a generous variety. One evening, I particularly enjoyed the seafood options, and the staff was always quick to replenish the dishes. The overall dining experience made each meal feel special!

Sebastian1984. Canada, 2024-04-30Read full review on

Wonderful Relaxation Spot

The spa and leisure services were a highlight of my stay. I indulged in a massage that left me feeling rejuvenated. The peaceful ambiance created the perfect atmosphere to unwind and enjoy some much-needed relaxation amidst my vacation activities. I highly recommend the spa treatments!

Mia_Travel. UK, 2024-06-15Read full review on

Comfortable Room with Great Views

Our room at the Ocean Spa Hotel was beautifully designed, with large glass windows that provided stunning views of the beach. The bed was incredibly comfortable, and I appreciated the cleanliness and thoughtful amenities. It made for a perfect retreat after a day of sun and fun.

Jonathan_Sunny. Australia, 2024-08-20Read full review on

What’s included

General

No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Luggage storage
Private beach
Lift
ATM/Cash machine
Barber shop
Vending machines

Sports & Fitness

Canoeing
Tennis court

Services

Shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Bar/ Lounge area

Children

Children's pool

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Beach access
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Massage

Location

Blvd. Kukulkan, Km. 3.5, Zona Hotelera, Cancun, Mexico, 77500

Map view

street view

Blvd. Kukulkan, Km. 3.5, Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Beach

Playa Langosta

1.4 km

Church

Parroquia de Cristo Resucitado

2.1 km

Blvd. Kukulkan 5. 5 Playa Langosta

Float Fun Cancun

1.3 km

Blvd. Kukulcan km.5

Galeon Capitan Hook

690 m

Blvd. Kukulcan Km. 4.5

Jardin del arte

1.3 km

CancunMexico

El Eden Ecological Reserve

1.0 km

Andiani Travel Group

1.2 km

Monumento a los Ninos Heroes

1.2 km

Beach

Playa Las Perlas

1.6 km

Av. Bonampak

Malecon Tajamar

2.4 km

Market

Mercado 28

4.7 km

Beach

Playa Tortugas

2.4 km

Kukulcan Boulevard

Club De Playa

2.0 km

Night club

Barezzito Puerto Cancun

2.4 km

Harbour

Aquatours Cancun

2.3 km

Kukulcan Boulevard

Playa Tortuga Ferry Terminal

2.5 km

Marina Adventure Bay

Bungee in Cancun

2.5 km

Blvd. Kukulkan k.m. 3.5

Sail Away Cancun

2.5 km

Cnr Avs Bonampak & Sayil Bullring SM 4A Lote 1

Plaza de Toros Cancun

3.1 km

Golf Course

Puerto Cancun

3.0 km

Mall

Malecon Americas Cancun

3.1 km

Event hall

B2B Center Cancun

3.0 km

Store

Superama Bonampak

3.3 km

Night club

ANTIQUE Puerto Cancun

3.1 km

Calle Fuego #2

Amigos de Sian Ka'an

3.2 km

Square

Las Palapas

4.1 km

Arrecifes

3.5 km

77500

Palapas, Cancun

4.1 km

Av. Tulum Esquina Contoy Edificio Plaza Mayaland Local 1

CrossFit Revolver Cancun

3.6 km

Nearby

Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone

Scenic Tower Cancun

530 m

Restaurants

Carnitas Michoacan

2.1 km

Blvd. Kukulkan MZA.30 Km. 3.5 Zona Hotelera

Las Quekas

240 m

Restaurant

Las Hijas De La Tostada Cancun

280 m

km 3.5 Blvd. Kukulcan

Las Hijas De La Tostada

1.8 km

Boulevard Kukulcan,166 Hotel Zone

Deli Barlovento

2.2 km

Calle Del Pescador Km 4

Sirenas Raw Bar

470 m

Blvd. Kukulcan Km. 4.5

Cocos and Grill

510 m

Blvd Kukulcan KM.3.2 Inside Marina Chac chi

The White Box

890 m

Hotel Grand Oasis Cancun Km. 16. 5

Maki Taco

850 m

Boulevard Kukulcan Km 4.5 Zona Hotelera

Cocoa Grill & Seafood Restaurante

750 m

Blvd. Kukulcan Km 4.5 En Grand Oasis

Reviews and Ratings

Feedback from previous guests about their experience

74%

liked the resort and would come back again

Great beach for walking

Fantastic restaurants

Outdated property

Inconsistent service

7.4/10

Very good

Rooms

6.4

Location

8.3

Service

6.7

Dining

6.2

4/5 based on 6638 reviews

#64 of 267 hotels in Cancun based on Tripadvisor

Mia

United Kingdom, January 2025

6.4/10

I had mixed feelings about my stay. While the beach was great for walking and the Asian and Italian restaurants served fantastic food, the hotel itself felt quite outdated, and there were some service lapses. Overall, it was a decent experience, but there are definitely areas that need improvement.

Rooms

6.0

The rooms had a bit of a motel feel, with two beds and a small fridge but were somewhat comfortable.

Service

5.0

While some staff members were welcoming and helpful, I encountered issues with the concierge not being knowledgeable about activities.

Location

8.0

The hotel is located next to a marina with a lovely beach for walking and easy access to the ferry for Isla Mujeres.

Dining

7.0

Dining was good overall, especially at the Asian and Italian restaurants, but the buffet lacked variety day-to-day.

Facilities

6.0

The property was well managed with nice grounds, but the overall facilities felt old and could use an update.

Great beach for walking

Outdated property

Jessica

United Kingdom, December 2024

5.6/10

My stay at Ocean Spa had its ups and downs. While I enjoyed the spaciousness of the rooms and the good food, the experience was marred by lackluster service and maintenance issues. There were significant hurdles regarding room comfort and staff responsiveness that greatly affected my impression. Overall, I can't recommend it for the price we paid.

Rooms

6.0

The rooms were spacious but sparsely furnished and comfort was somewhat lacking due to maintenance issues.

Service

5.0

Service was severely lacking; staff seemed overwhelmed and unable to address basic needs effectively.

Location

7.0

The location was decent, but not extraordinary; it served as a good starting point for tours, though I wished for more information upfront.

Dining

7.0

Dining options were good, particularly the Italian/Asian fusion, yet they could offer more variety.

Facilities

5.0

Facilities were average; the lack of room service and inadequate concierge assistance was disappointing.

Sebastian

United Kingdom, December 2024

6.6/10

I had a mixed experience at this hotel. The cleanliness and the friendliness of the staff were definitely highlights for me, and I received great service from Roberto, Alejandro, and Rocio. Unfortunately, the beach was not up to par, as it was unswimmable, and I found the dining options a bit lacking, especially at the buffet. They do offer airport transport, but it's a bit pricey compared to a taxi. It's an okay place, but you might want to explore the sister hotels for better beach access and facilities.

Rooms

6.0

The rooms were clean, but the bathroom had some issues like rust in the shower and a toilet that didn't flush properly.

Service

7.0

Service here was decent overall, but had some hiccups, especially at checkout where I faced an unexpected charge.

Location

8.0

The location is convenient with easy access to tours and a pier to Isla Mujeres, which was a nice bonus.

Dining

5.0

Dining was hit or miss; I enjoyed some meals but found the buffet food often cold and uninspired.

Facilities

7.0

The facilities were average, but I did like the pool at Ocean Spa compared to others.

Ralph

United States, December 2024

7.0/10

Our stay at the hotel had its ups and downs. The highlight was definitely the amazing staff; they were incredibly attentive and made us feel welcome throughout our visit. We enjoyed the dining options, especially the Italian restaurant, but there were moments where the service could be improved. The room itself had a lovely view, but the odor was quite unpleasant. Overall, the location was convenient, making it easy to explore the area, but some functionality at the resort was lacking.

Rooms

6.0

The room was a good size with beautiful views of the beach, but unfortunately, it had a strong smell that impacted our comfort.

Service

8.0

The staff was attentive and friendly, particularly at the pool bar, although we did encounter some issues with communication.

Location

9.0

The hotel is conveniently located near the beach and accessible to local attractions, which was a big plus.

Dining

7.0

Dining options were great, especially the Italian restaurant, and the meals were flavorful, though breakfast could be improved.

Facilities

5.0

The amenities like the beach were nice, but the pool was closed during our stay due to refurbishment, which was disappointing.

Frank

United States, November 2024

8.2/10

I had an amazing experience at this hotel, primarily thanks to the incredible staff who went above and beyond to make our stay memorable. The room was lovely with a stunning ocean view, and even though the pool was under refurbishment, the beach was a great alternative. However, the dining options and some service aspects could use improvement to elevate the experience further.

Rooms

9.0

Our room was beautiful, featuring huge glass windows and a large balcony with a view of the sea. The bed was oversized and incredibly comfortable.

Service

8.0

The staff was phenomenal! Every need was anticipated, especially by Jorge at the pool bar, who always had our drinks ready. However, there were a few hiccups with room service and communication that need addressing.

Location

10.0

The location is fantastic, offering easy access to enjoyable activities on the beach, and it's close to the vibrant Cancun area, making it perfect for excursions.

Dining

7.0

Dining was good overall, especially the Italian and fusion restaurants, but I wish there were more variety in the breakfast options and clearer communication about the evening menus.

Facilities

7.0

With the pool closed for refurbishment, we made great use of the beach, which was well maintained. The facilities overall were quite nice.

Robert

United States, October 2024

8.6/10

I had a truly unforgettable experience at this hotel thanks to its remarkable staff. The exceptional service made us feel special, and we loved the beautiful beach. However, the pool was under refurbishment during our stay, which was a bit disappointing. The cleanliness and attention to detail were outstanding, but I did hear some guests mentioning issues with certain amenities not being up to par.

Rooms

9.0

Our room was stunning with large glass windows offering breathtaking views of the sea. It was also beautifully cleaned during our stay.

Service

10.0

The staff here, especially at the pool bar, were outstanding. They were attentive, friendly, and genuinely seemed to enjoy their work.

Location

10.0

The hotel's location by the beach allowed us to enjoy the sun and the ocean. Watching the boats and birds from our sunbeds was a highlight.

Dining

7.0

The food available was good, especially the buffet, but I wished there were more variety, particularly for breakfast.

Facilities

7.0

The beach facilities were excellent, but the temporary pool closure limited some of our usual activities.

Emma

United Kingdom, October 2024

5.4/10

My recent stay was filled with frustrations, making it hard to relax. While I appreciated the diligent housekeeping and friendly lobby bar staff, numerous issues overshadowed my experience. The lack of basic amenities, like stocked water in the room and terrible communication about dining options, left much to be desired. The location had its advantages, but the overall service was inconsistent and didn’t meet my expectations.

Rooms

5.0

The rooms were clean daily, but the chemical smell from maintenance really impacted our experience.

Service

5.0

Service was generally friendly, but the concierge team was poorly informed, leading to several misunderstandings.

Location

6.0

The location was convenient, with easy access to various resorts, but the entertainment choices were limited due to construction.

Dining

5.0

The food was far from impressive; the Italian restaurant was subpar, but the local cuisine was tasty.

Facilities

7.0

The pool and beach facilities were nice, providing a good atmosphere despite the other issues.

Scott

United States, October 2024

5.8/10

I had a mixed experience at this hotel. On one hand, Uriel was an amazing guide who made our tour enjoyable and provided us with invaluable information about the property, particularly the Ocean Spa. On the flip side, the hotel itself felt outdated and lacked adequate dining options. I was disappointed with the service on multiple occasions, from missed yoga sessions to late-arriving activities. While the views of the lagoon were stunning, the overall experience fell short of what I had hoped for.

Rooms

5.0

The room had more of a motel feel, with two beds and a small fridge, but it felt a bit wet and wasn't very inviting. It didn't quite meet my expectations for comfort, though it was clean enough.

Service

5.0

Service was a hit or miss. While I appreciated the cleaning staff's friendliness, the concierge was often unhelpful, and I had a frustrating experience with the check-out process.

Location

9.0

The location was excellent for accessing tours in Cancun, next to a marina, and with beautiful views of the lagoon. This was definitely a highlight for me.

Dining

5.0

Dining options were limited, with only three average restaurants to choose from. I was hoping for more variety and better quality food during my stay.

Facilities

6.0

The hotel grounds were beautiful, but the pool was too cold for my liking and lacked stairs which made it less accessible for some. Overall, the facilities felt dated.

Molly

United Kingdom, October 2024

7.2/10

I had a mixed experience at this resort. The customer service was top-notch with very attentive staff, especially our pool server. However, my room overlooked a pile of trash, and I found it frustrating that we weren't restocked with coffee and water during the stay. While the beach wasn’t swimmable, the pools were enjoyable, and the overall cleanliness of the place was commendable. The dining options were limited and could use improvement, but I found the resort to be a decent value for the price I paid.

Rooms

6.0

The rooms were somewhat basic and felt more like a motel. They were clean, but the view from my room was not pleasant.

Service

9.0

The service was excellent. The staff, especially at the pools and in the dining area, were very accommodating and friendly.

Location

7.0

The location is convenient, but the beach was not suitable for swimming. It’s better to shuttle to another hotel for that.

Dining

6.0

The dining was generally good, though I found the variety lacking. The buffet was decent, but more options would be welcome.

Facilities

8.0

The facilities, especially the pools, were quite nice and well-maintained, which was a highlight during our stay.

Gus

United States, August 2024

7.6/10

I had a decent stay overall, as the property was beautiful and the staff provided great service. However, the hotel isn't modern, and it lacks an elevator, which made getting to our third-floor room a workout. The dining options were limited and left something to be desired, especially the Italian restaurant. On the plus side, the beach access was fantastic, and the pool area had a lot going for it.

Rooms

6.0

The rooms could definitely use some updating; they felt more like a motel with two beds, a bathroom, and a small fridge. Given the comfort, I'd rate them a 6.

Service

9.0

The service was commendable. Staff were quick to cater to our needs, especially when it came to food and drink. I'd give the service a solid 9.

Location

9.0

The hotel is in a prime location with direct beach access, and it’s convenient for exploring local attractions. I'd rate the location a 9.

Dining

6.0

Dining was okay, but not exceptional. The buffet and the Mexican restaurant were decent, but I wouldn't recommend the Italian place. I’d give the dining experience a 6.

Facilities

8.0

The facilities, especially the pool area with its swim-up bar, were enjoyable and well-maintained. I would rate the facilities an 8.